Shipping policy

Effective Date: 13 July, 2026
Website: www.nivoa.in

At Nivoa.in, we are committed to delivering your order safely and as quickly as possible. Please read our Shipping Policy before placing your order.

Order Processing

  • All orders are processed within 1–3 business days after successful payment confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next working day.
  • During product launches, sales, or festive seasons, processing times may be slightly longer.

Once your order is shipped, you will receive a confirmation email and/or SMS/WhatsApp with your tracking details.

Shipping Locations

We currently ship across India.

International shipping is not available at this time but may be introduced in the future.

Estimated Delivery Time

Estimated delivery timelines:

  • Metro Cities: 2–5 Business Days
  • Other Cities: 3–7 Business Days
  • Remote Areas: 5–10 Business Days

These are estimated timelines and may vary depending on courier services, weather conditions, public holidays, or other unforeseen circumstances.

Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout before payment.
  • From time to time, Nivoa.in may offer free shipping promotions on eligible orders.

Order Tracking

Once your order has been dispatched, you will receive a tracking link via email and/or SMS/WhatsApp.

You can use this link to monitor your shipment in real time.

Delivery Attempts

Our courier partners usually make multiple delivery attempts.

If delivery cannot be completed due to:

  • Incorrect address
  • Incorrect contact details
  • Customer unavailable
  • Refusal to accept the package

the shipment may be returned to us.

Additional shipping charges may apply for re-shipping returned orders.

Address Changes

Shipping addresses can only be changed before the order is shipped.

Once dispatched, we cannot guarantee address modifications.

Please ensure all delivery details are correct while placing your order.

Delayed Deliveries

While we strive to deliver every order on time, delays may occur due to:

  • Weather conditions
  • Natural disasters
  • Public holidays
  • High shipping volumes
  • Courier partner delays
  • Government restrictions
  • Other unforeseen events

We appreciate your patience in such situations.

Damaged Packages

If your package appears damaged upon delivery:

  • Take clear photographs before opening the package.
  • Record a complete unboxing video.
  • Contact us within 48 hours of delivery.

Claims submitted without sufficient proof may not be eligible for review.

Incorrect or Missing Items

If you receive:

  • A wrong item
  • A missing item
  • A damaged product

Please contact us within 48 hours of delivery with:

  • Order Number
  • Photos or videos of the package and product
  • Description of the issue

Our team will investigate and resolve the matter as quickly as possible.

Failed Deliveries

If an order is returned to Nivoa.in because it could not be delivered, we will contact you regarding the next steps.

Re-shipping charges may apply if the failure was due to incorrect delivery information or repeated unsuccessful delivery attempts.

Order Cancellation

Orders may only be cancelled before they are dispatched.

Once an order has been shipped, it cannot be cancelled.

Please refer to our Return & Refund Policy for further information.

Contact Us

If you have any questions regarding shipping, please contact us:

Email: shopnivoa@gmail.com
Website: www.nivoa.in

Our Commitment

Every order from Nivoa.in is packed with care to ensure it reaches you in perfect condition. We are dedicated to providing a smooth, reliable, and premium shopping experience from checkout to delivery.

Nivoa.in
Wear Less. Live More.